MANAGEMENT CONSULTING
. . . Representative Major Deliverables
A) Developed communications and behavioral change strategy for full roll-out of Desktop Support System to multiple internal business partners at CHEVRON.
B) Operations & Testing Manager at KAISER PERMANENTE. Developed Communication Process for integration of all 28 ancillary systems into testing process for Northern California. Developed business process and metrics for ASM (Application Services Management) and served as primary lead for adoption and utilization of communications protocol.
Managed initiative to develop and socialize integrated business process flows for testing, legacy systems, and Batch Reporting Systems for Kaiser Permanente Health Connect project, including 80 sub-projects.
C) Managed, developed, and implemented all phases of Change Management program (including test design and execution) for company-wide rollout of Infra 7.0.3 at ACE INSURANCE. Project Lead for socialization, and documentation, of Sarbanes-Oxley compliance.
D) Operational Analyst and Developer for Call Center operations and protocol at DEFENSE INTELLIGENCE AGENCY. Developed integration of Procedural interfaces with enterprise wide implementation of Siebel 7.5, including process mapping and best practice analytics.
E) Change and Configuration Management Lead at VERISIGN. Designed Change Management Process Flows for multiple business units; primary liaison with Technical Lead to design data fields and table structure for Asset Tracking software. Project Lead for socialization, and documentation, of Sarbanes-Oxley compliance.
F) Developed comprehensive Change Management platform for Enterprise-wide roll-out of Siebel Systems Contact Management Software, as well as managing all phases of Training, Documentation and Testing at both: SUN TRUST ROBINSON HUMPHREY and DARWIN PARTNERS.
G) Process Manager, Disaster Recovery Manager, and Customer Satisfaction Coordinator for Enterprise-wide Outsourcing Project for Enron at CSC ENERGY SERVICES. Managed data retrieval and operational metrics reporting for Customer Satisfaction Initiative.
Developed Continuous Service Improvement Program (CSIP). Wrote procedure manuals for Collections, Customer Service, Order Provisioning, Tax, and Power, Gas, and Industrial Billing departments. Lead Functional Analyst for Lotus Notes and Siebel Systems Development Teams.
H) EXECUTIVE COACHING: Creativity, Stress Management, Change and Problem Management, Writing and Presentation Skills.
Representative Professional Clients
. . . Representative Major Deliverables
A) Developed communications and behavioral change strategy for full roll-out of Desktop Support System to multiple internal business partners at CHEVRON.
B) Operations & Testing Manager at KAISER PERMANENTE. Developed Communication Process for integration of all 28 ancillary systems into testing process for Northern California. Developed business process and metrics for ASM (Application Services Management) and served as primary lead for adoption and utilization of communications protocol.
Managed initiative to develop and socialize integrated business process flows for testing, legacy systems, and Batch Reporting Systems for Kaiser Permanente Health Connect project, including 80 sub-projects.
C) Managed, developed, and implemented all phases of Change Management program (including test design and execution) for company-wide rollout of Infra 7.0.3 at ACE INSURANCE. Project Lead for socialization, and documentation, of Sarbanes-Oxley compliance.
D) Operational Analyst and Developer for Call Center operations and protocol at DEFENSE INTELLIGENCE AGENCY. Developed integration of Procedural interfaces with enterprise wide implementation of Siebel 7.5, including process mapping and best practice analytics.
E) Change and Configuration Management Lead at VERISIGN. Designed Change Management Process Flows for multiple business units; primary liaison with Technical Lead to design data fields and table structure for Asset Tracking software. Project Lead for socialization, and documentation, of Sarbanes-Oxley compliance.
F) Developed comprehensive Change Management platform for Enterprise-wide roll-out of Siebel Systems Contact Management Software, as well as managing all phases of Training, Documentation and Testing at both: SUN TRUST ROBINSON HUMPHREY and DARWIN PARTNERS.
G) Process Manager, Disaster Recovery Manager, and Customer Satisfaction Coordinator for Enterprise-wide Outsourcing Project for Enron at CSC ENERGY SERVICES. Managed data retrieval and operational metrics reporting for Customer Satisfaction Initiative.
Developed Continuous Service Improvement Program (CSIP). Wrote procedure manuals for Collections, Customer Service, Order Provisioning, Tax, and Power, Gas, and Industrial Billing departments. Lead Functional Analyst for Lotus Notes and Siebel Systems Development Teams.
H) EXECUTIVE COACHING: Creativity, Stress Management, Change and Problem Management, Writing and Presentation Skills.
Representative Professional Clients
Chevron
Verisign Defense Intelligence Agency Sun Trust Robinson Humphrey Mead Westvaco Darwin Partners Enron American Electric Power Charles Schwab Image Impact Communications Peoplesoft |
Kaiser Permanente
Ace Insurance Accenture Infra Corporation Nationwide Financial CSC Energy Services Usertech Siebel Systems Cigna Insurance Checkfree SAP |